Your mission our passion
Your mission our passion
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FAQS

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

I’ve already submitted my order, but I need to make a change! What do I do? Is it too late?

We process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to send an email at support@alternateconcept.com

I placed an order but I didn't receive a confirmation email, what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there or reach out to our customer service team at support@alternateconcept.com

What payment methods do you accept?

We accept payment via PayPal and all major Credit and Debit Cards and Apple pay.